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The Scooter Lounge Review | Orem, Utah | Orem Scooters | Provo Scooters Featured Hot

The Scooter Lounge Review | Orem, Utah | Orem Scooters | Provo Scooters

Location

600 N. State Street
Orem
UT
84057
USA
801.434.4536
Swap Start/End

Me and my wife fell in love with a Stella scooter with side car we saw in Salt Lake City. So we started the process of getting one. But we really wanted red, the one at the Salt Lake City dealer was orange. But they would change us to paint it red, which was $700! And since scooters where all the rage this year it was very hard to find one with a red side car.

But it so happened the The Scooter Lounge had a red Stella with matching side car reserved from the factory luckily. So we had no choice really to go with them. I'm glad we did for the sake of getting the scooter, but man. I will NEVER do business when them again!

It took about 2 months to actually get our scooter in. Granted a lot of that was waiting for it to be shipped from the factory which they had no control over. But there customer service is so horrible. You call during business hours and rarely do you get anyone to pick up the phone. And even when I did they are not very helpful. When I left messages they never called me back. I'm spending a lot of money with them and I deserve a call back. They obviously don't think so.

Anyway, the scooter finally came in but they had to installed the side car and accessories. So I called that day and they said it would be ready by 5 p.m. So I assumed it would be, I was very wrong. I got there around 5 pm. And they haven't even started installing the side car! And I drove about 45 minutes to get there, so I was not leaving without the scooter. So they stayed after hours and finished it. I left with the scooter in hand at 8:45 pm!

And they didn't even get all the accessories in! They had 2 months to get those in and they did not! So they shipped those to us about a month later after constant calls from me. And two didn't even have all the parts, so I had to call them again. They said they would ship it out and to this day they have still not!

The side car was a different shade of red than the scooter. It wasn't there fault but they paid to have it painted to match the shade of red of the scooter. I was very thankful for that.

There are not the only Stella Dealer in Utah anymore. If you need your Stella serviced I highly recommend SL Scooter Co.

User reviews

Average user rating from: 3 user(s)

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Overall rating: 
 
2.8
Service:
 
2.3   (3)
Cost:
 
3.7   (3)
Overall:
 
2.3   (3)
 
 

Always a great experience at the Scooter Lounge

Overall rating: 
 
5.0
Service:
 
5.0
Cost:
 
5.0
Overall:
 
5.0
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Reviewed by Kevin Arthur
September 03, 2010
Top 50 Reviewer
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1 of 1 people found the following review helpful

I have 6 scooters, 3 of them were purchased from the Scooter Lounge. All of them have been there for service and every time I get taken care of great. Dave and his crew run a great shop.

I read some negatives on this site and assure you they are not the typical experience and are most like exaggerated situations or someone trying to get something for free. Typical bad people who want to tear down a small business on a review site in an effort for their own personal gain.

If you have or want a scooter, The Scooter Lounge is the place!

Owner's reply

My review isn't exaggerated, I explained what happened. I did rate them 5 stars for cost. I just had a bad customer service experience is all. I'm not trying to get anything for free or tear down a small business. Just telling others my experience.

My wife and I are supporters of small businesses. We have nothing personal to gain from giving a honest negative review.

 

The Scooter Lounge in Orem, Utah - Not a place to

Overall rating: 
 
1.0
Service:
 
1.0
Cost:
 
1.0
Overall:
 
1.0
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Reviewed by jake
September 01, 2010
Top 50 Reviewer
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2 of 3 people found the following review helpful

I brought my scooter to The Scooter Lounge in March, and I just picked it up today September 1st. After "Fixing" the problem numerous times and bringing it home, I would ride it for 5 miles and the same problem would crop up. My scooter was worked on for only a few days out of 6+ months. They never called me, I had to call them EVERY TIME, it was work for me to keep on top of them to get their work done. They say that they "Guarantee" their work but they NEVER got my scooter running properly. My scooter sat in the Scooter Lounge graveyard in back for 6+ months and now the seat is cracked and ripped, the paint is faded and it IS NOT FIXED. The owner Dave yelled at me when I pointed out the new holes in the seat, he stomped off, and told me that he was done with it. He did not refund my money, and told me I would have to take him to court. I "Guarantee" The Scooter Lounge in Orem, Utah will not provide good service, over-charge you and and send you home with less than quality work.

 

Needs work on customer service..

Overall rating: 
 
2.3
Service:
 
1.0
Cost:
 
5.0
Overall:
 
1.0
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Reviewed by James
December 10, 2008
#1 Reviewer
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Last updated: September 05, 2010
4 of 5 people found the following review helpful

When people were calling while we were sitting there and they were talking bad about the callers, saying it was good they were not answering; and they didn't want to help a guy that came in around closing but was ready to buy and wanted to leave with his new scooter.

Also some people that came in for their helmets because every time they called no one answered, then they are like yeah, well your helmets aren't here. They didn't apologize at all, they are very rude to customers.

The owner seemed nice, it was the manager who was really bad. It was pure luck that they had the scooter we needed, but I would never do business with them ever again.